Support

Nourmio Support

For support, please contact:

Apple and Google Play subscriptions

To restore Plus, sign in to the Nourmio account used for the purchase and tap Restore purchases in Settings or Plans. Manage or cancel renewal through the subscription controls on Plans or the subscription settings in the store where you purchased Plus. Cancelling renewal keeps access until the confirmed expiry date.

Registered Free includes five combined photo and voice recognitions per calendar month, resetting on the first day at 00:00 UTC. Guests have five one-time attempts across photo, voice and barcode. Used introductory attempts count toward the first Free monthly allowance. Signing out does not reset attempts. Monthly attempts do not roll over.

Plus includes unlimited photo and voice recognitions with monthly or annual billing, including any eligible seven-day trial. Settings and Plans show your confirmed billing option, access and renewal date. Manual entry, barcode scanning after sign-in and adding saved products again remain free.

Apple billing-period changes start at the next renewal. Google Play confirms a base-plan change immediately and applies the new price on the next billing date. Plus access continues, and a plan change does not create a new trial. If the store is still processing a purchase, use Check purchase on Plans. Dismissing the message does not cancel a purchase or renewal.

If you see an account ownership conflict, use the original Nourmio account. If that account was deleted, sign in with the same Apple or Google login and tap Restore purchases. We verify both the store purchase and the deleted account's login. Deleted diary data cannot be restored. Contact support if an older deletion has no recovery evidence. Do not send passwords, sign-in verification codes or payment card details.

Account and diary deletion

In the app, open Settings and choose Delete account or Delete guest diary. Confirm deletion there. An internet connection is required to confirm removal from the server. Signing out and Start over on this device are local access actions and do not delete the server diary. If deletion fails, your access is retained and you can retry.

You can request account deletion without the app. Deleting your Nourmio account or the app does not cancel a subscription. Cancel renewal separately through Apple or Google Play, depending on where you purchased it.